Microsoft Teams (Case Study) Kayla Haskins By Kayla Haskins 06/10/2022 woman at standing desk on video call Case Study – Kao Corporation The Challenge The Kao Corporation (“Kao”) began using Microsoft Teams in July 2017, but it really accelerated use across all groups in 2019. This use was not limited to internal communication, and the organization has expanded to include.
Collaboration with groups outside the company. At first, Kao began using Teams within its Information Systems Division. But as word of mouth spread, a coordinated system was set up to promote Teams use between Latest Mailing Database different divisions. In January 2019, a full-scale Teams implementation with tablets was initiated by Kao Group Customer Marketing (KCMK), a for marketing to consumers. Three months later, a companywide effort brought Teams to the entire Kao Group.
This movement caused three major challenges to surface. The issues were implementing and managing secure collaboration with external users, the growing workload of managing teams with lots of members, and the security risks and the diminished quality of search results due to abandoned teams and content that were no longer being used. And as the COVID-19 pandemic limited opportunities to visit with customers, Kao wanted to expand and streamline the use of Teams.